Charming Glampers
FAQ
HOW LONG DOES IT TAKE TO SET UP & BREAKDOWN?
Our work team is made up of two or three people depending on the setup. Usually, picnics and sleepover setups takes us about 3 to 4 hours. Disassembling usually takes us about 1 1/2 hours. Sometimes, there are special circumstances that might make the setup take longer.
HOW MUCH SPACE DO I NEED?
The overall size of the tent and the twin air mattress combo is approximately 35”W x 75”L. We can arrange the tents in many different configurations to make them fit in most spaces. However, it is the client's responsibility to be sure the space is large enough to accommodate all tents reserved. If not, there will not be any refunds. If you are unsure please send us a photo of the space with dimensions. Please be sure to have an open, clean and clutter free space with all furniture moved BEFORE arrival. We do not move furniture. If we are forced to move furniture for any reason in order to set up, there will be a $25 fee. Please have all furniture out of the room by the time the crew arrives to set up.
ARE THE LINENS WASHED AFTER EVERY USE?
We give special attention to the cleaning process because we believe it is extremely important to know our kids are sleeping in a crisp, clean and sanitized place. All items used routinely for our sleepovers pass through a rigorous cleaning process after every single use. After each party, our linens are sent to a reputable and well known dry cleaner for a professional washing service. All other items that are not suited for big washing machines such as tent canopies, decorative pillows, plush animals and rugs are thoroughly cleaned with a powerful and effective steam cleaner system that safely cleans and sanitizes without the use of chemicals. After the cleaning process is complete, the items are stored in plastic containers with locking lids until the next use.
WHAT IF I NEED TO CANCEL OR RESCHEDULE MY PARTY?
If you need to reschedule for ANY reason, you must notify us by email at charmingglampers@gmail.com at least 7 days before the scheduled event to reschedule the event for any available date within one year. If you do not have a new date just yet, no worries just contact us when you do. Your deposit credit will remain in our system for 365 days. We will do our very best to accommodate your new event date but please keep in mind we tend to book up 4-6 weeks in advance. Reschedule as soon as you have committed to a date. If you do not email us 7 days prior to let us know you need to reschedule, you could lose your deposit, however we do understand things arise and life happens so we will try our very best to accommodate your situation based on a case by case scenario. If you choose to completely cancel the event for ANY reason, there will be no refunds, the deposit shall be forfeited if you choose not to reschedule for a later date. We highly discourage you to cancel your event since deposits and even paid remaining balances are transferable but non-refundable. You agree to these terms and our policy when you book with us. No exceptions.
WHAT IF SOMETHING IS DAMAGED DURING MY SLEEPOVER?
While we respectfully ask to avoid slime as well as dark colored juices and foods like pizza and spaghetti in the tent area, we also understand
accidents happen and sometimes things get damaged or an item may require excessive cleaning. In the rare instance something is damaged, you are completely liable for the damages or excessive cleaning fees for items that are not in the same condition as they were when setup. When you rent from us here at Snooze Sleepover Company, you agree to these terms and conditions.
-Excessive Cleaning Fee is $10 per item.
-Damaged Items that will need to be replaced will require the following replacement fees:
TeePee Tent-(wooden legs or dowels)-$25 each
Fabric Canopies- $50
LED Fairy Lighting- $5 per strip
Inflatable Mattresses- $20
Fitted Sheets- $15
Blankets- $15
Decorative/Throw Pillows- $15
Bed Tray-$25
Lantern- $10
Rugs $20
Air Pump $25
DO YOU OFFER A MILITARY DISCOUNT?
Yes, we believe here at Charming that its extremely important to offer a 10% discount for our military service members, both active and retired, who book a sleepover package of 6 or more with a valid military ID.
WHEN CAN I EXPECT MY DELIVERY?
Charming Glampers does daily deliveries and pickups so the times will vary depending on what package you purchased.
Charming Picnics are delivered and setup between 10am-noon
Same Day evening pickup is between 6pm-8pm
Under the Stars Outdoor Bell Tents are delivered and setup between 9am-noon
Pickup is the following day between 10am-4pm (depending on distance)
Indoor Sleepover Tents and Teepees are delivered and picked up between noon-4pm
this includes setups and breakdowns.
Charming Cinema Outdoor Movie Nights are delivered and setup between 6pm-7pm
Pickup is between 10am-noon the following day
*If for any reason these time frames do not work for you please let us know when you book so we can accommodate your event schedule. Please be sure to provide a gate code if needed for delivery unless your name is listed under the gate directory for entry. If we cannot deliver because of a gate code or gate guard issue there will be a $25 return delivery fee applied. Remember to put us on the list or provide a code when booking so we are able to deliver to you and pickup.
